Ask the Experts | How to Properly Return a Beer

If you’ve drank enough beer, you’ve probably found yourself in this situation. It’s an unfortunate experience that leads to apprehensiveness among patrons and bar owners: how do you handle the conversation when there is something clearly off with your beer? With January being the biggest month for gift returns, I thought it might make sense to take a look at how and why patrons should return a beer to their bartender or bottle shop manager. It’s not a cheery subject, but common sense from both sides can lead to a positive outcome that betters the drinking experience of the patron and the drinking relationship between the patron and beer purveyor. To help provide a full perspective on the issue, I asked craft beer bar owners and craft brewers alike to gather their insight. Here is what they said.

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